Tuesday, November 22, 2011

My Kickstarter Project

My Kickstarter project is officially underway!  I'm calling it A Year In Pattern of course.  And the goal is to raise enough funds to be able to hire a part time studio assistant and make this 52 week commitment a REALITY!
Things are going smashingly well so far and I'm really feeling the love.  :)  Please check it out and be sure to watch the videos for a good giggle.  (I am definitely not a filmmaker!)
Back me if you can and you will get to follow along with secret peeks at all my patterns and trials and triumphs!  Even if you can't back the project, be sure to grab a link or button and put me out into the world wide web.  Facebook it, tweet it and blog about it.  Let's make this happen!  I can't do it without you.  We have 24 more days to get full funding or nothing goes through.  So shout it from the rooftops people!  :)
Oh, and happy Thanksgiving!

a fun new pattern I just finished inspired by all my backers!

Please right click and take a button!  :)

Friday, November 4, 2011

It's 90% Customer Service

Running your own business really is at least 90% about customer service.  You could have the most amazing widget in the world, but if you don't handle your business properly people won't care.  Another thing that is a somewhat icky side affect of running a business is that occasionally you are going to have unhappy customers.
Now, let me turn that around a bit and tell you all that I love my 'unhappy' customers!
I know that sounds weird, but I've been in some form of customer service since I started working at 17, and I can tell you that a mistake or mishap is a HUGE opportunity to make a life-long and very vocally positive customer!

Of course I hate for anyone to not be happy with their purchase, but if it takes a reasonable loss on my part to make it right then that is what I do. And if they choose to leave nasty feedback anyway then that's a reflection on their character, not my service. It almost NEVER happens if you do what you are supposed to ethically.

And if you fix the problem then not only do they like your artwork, but they TRUST you as a person and business owner and you can't get that from a perfect transaction!
Just a little business 411 for ya!  :)  Have a fantabulous weekend.